TAC synchronisation problem with the job server ( job still showing "running" in tac though the job finished in the job server )

[Anonymous]

I have an issue that occurs in DI 6.2 with a job that stucks with the status "running" on TAC but when i verify directly in the job server i find that the job finished executing,

I can't find the root cause for this issue, the logs on the server doesn't contain errors,

I think that the communication between the TAC and the job server is broken!

[Anonymous]

Hello,

Is there any network connectivity issue from your side? Could you try to restart your TAC to see if it works, please?

Best regards

Sabrina

[Anonymous]

Hello,

There is no network connectivity issue from my side, i need to know the root cause of the problem not how to resolve it,

Best regards,

Djo

[Anonymous]

Hello,

We need more information to get the root cause of the problem.

Could you please create a case on talend support portal so that we could give you a remote assistance(webex seesion) through support cycle with priority?

Best regards

Sabrina