There is a known issue with Qlik Alerting June 2020 whereby if there are numbers present in the host name entered into the extension configuration settings then this isn't supported. This has been resolved now and a service release will be made available over the next few days.
Has you Qlik Sense license been updated to include Qlik Alerting? If you check in Qlik Sense QMC under site license, do you see any reference for Qlik Alerting? If not, then please speak with your partner manager to get your license updated.
Great - are the alerts triggering as expected? You should get 2 emails. One will be confirmation that the alert has been created and the other is for alerts being triggered. The triggered alert is the one that requires the license to be enabled. You can also do a license check from the Qlik Alerting server:
- Access the server through a remote desktop session - Navigate to c:/program files/qlik alerting/setup/licence-check - Open a cmd line window with admin privileges - Enter npm start and press enter - If the connection to Qlik Sense is successful the licenseFile.json and rawFile.json will be updated in this folder the licenseFile.json will show a summary of the details that Qlik Alerting has picked up from Qlik Sense The licenseFile should return data suggesting an active license if not then check this with your partner manager.