Autentication error 401 for Qlik Sense Desktop

[sjefvanzwet]

For the second time in 6 months I'm unable to login and start using Qlik Sense Desktop after upgrading. Last time I created a new account, but I can't believe that is the only way to solve this. What is causing this and how can I resolve it using the same account?

[Alejandro_Catriman · Accepted solution]

 You can check your access rights with Qlik Customer Support team, by Chat or create a case in the Support Portal.

https://support.qlik.com/articles/000043153  

Note: Make sure to provide your Qlik username and test if you can access to Qlik Sense Cloud.

[Pottsg]

Im also getting this issue with Error 401 on Qlik Sense Desktop started this week,

I can still use Qlik Sense cloud.

[sjefvanzwet]

I contacted support and they reset the user. It now works perfectly again.