Cannot custom tooltip on QS Desktop

[Gestion-PSD]

Hi all,

I've already finished QCC course about customize tooltips and when I tried to test it on my QS Desktop, I couldn't find the "tooltip" section on "Aspect" menu.

I'm using May'22 Patch 1 Qlik Sense Desktop , and I've already load "My Analysis" app (downloaded from QCC course

What's happening?

Regards,

Alonso Torres

[Jack_Guo]

hi @Gestion-PSD ,

I have tested in my Qlik Sense Desktop May 2022, it does have Tooltip option under the Appearance menu(for you it's Aspect menu).  The Tooltip is the last option, next to Y-axis(for you it's Eje Y).

[Gestion-PSD]

Hi, Jack.

Thanks for your reply, but I still have the issue.

I've tested all available charts on my QS Desktop and tooltip menu doesn't appears.

I've also tried on a Qlik Sense Enterprise on Windows (May'22 patch 1) node we have and the same result: tooltip menu doesn't appears.

Best regards,

Alonso Torres.

[Jack_Guo]

@Gestion-PSD ,

What do you see if you expend the "Informacion Sobre..."?

[Gestion-PSD]

Nothing at all.

This menu is empty, when it appears (not all visualizations have info menu). Both in Desktop and Enterprise.

Regards,

Alonso Torres.

[Jack_Guo]

This is what I see in my environment

[Jack_Guo]

You may try this if you are using Chrome.

The fix for Chrome is:

1. Enter chrome://flags/ in the address bar.

2. Locate the "Touch Events API" setting and set to Disable. (Unless you are truly on a touch device).

[Gestion-PSD]

Hi,

This flag doesn't exists on my Chrome:

I also try on Edge and Firefox (most recent versions of all 3 navigators) and Tooltip menu stills missing.

[Gestion-PSD]

Hello all,

I don't have recieve an aswer, and the wrong behavior is now on our Qlik Sense Enterprise environment, I'm going to scalate this issue to Support.

Regards,

Alonso Torres.