Download Option Not Visible for Charts in Qlik Sense SaaS Enterprise

[ADaka]

Hi everyone,

I’m currently using Qlik Sense SaaS Enterprise, and I’m trying to download the data (in Excel format) from a chart in one of my applications. However, when I open the context menu on the chart, the "Download" option does not appear, unlike what I’ve seen in tutorial online (https://help.qlik.com/en-US/sense/November2024/Subsystems/Hub/Content/Sense_Hub/DataExport/export-da...).

Here’s what I’ve checked so far:

1. Permissions: I’ve confirmed that I have access to the app and can view the charts, but I’m unsure if export permissions might be restricted.
2. Chart Settings: I’m not certain if there’s a specific property in the visualization that might be disabling the download option.
3. Browser: I’ve tried clearing the cache and switching browsers (firefox, chrome), but the issue persists.
4. Version/Restrictions: I’m using Qlik Sense SaaS Enterprise. Could this be a limitation or configuration issue in the SaaS environment?
5. Chart Type: I’m working with bar charts and tables. As far as I know, these should support data export.

Does anyone know what could be causing this issue? Could it be related to app or organization-level settings, or is there something I might have missed? Any help or suggestions would be greatly appreciated!

Thank you!

[David_Friend]

most likely its restricted, take a look at: https://community.qlik.com/t5/Security-Governance/Is-it-possible-to-restrict-the-data-export-in-Qlik...

[ADaka]

Thank you for your reply!

I’ve already tested modifying the "restricted view" settings, but unfortunately, the issue doesn’t seem to be related to access rights. I am the tenant administrator and also the owner of the space where the application resides, so I should have full permissions to export data ...