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Anonymous
Not applicable

Help. Qlik Sense Enterprise Hub stuck at loading data/ initialising data

Hi everyone,

I am having issues with Qlik Sense Enterprise Hub getting stucked (waited more than 30mins) whenever i try to load data into the server.

Simply put, whenever i choose the "add data" function after creating an app, i get stucked at the part where it says "initializing data".

Similarly, if i choose the data load editor, i get stucked after i click "load data" for the script to be loaded.

This is not a browser problem as i am able to load data through Qlik Cloud rather than Qlik Sense Hub.

Data Initialisation.jpgData Load Fail.jpg

Thanks for your help!

1 Solution

Accepted Solutions
mramachandran3
Partner - Contributor III
Partner - Contributor III

I had the same problem. After many hours, it seems it was an incorrect entry into services.conf at  [C:\Users\{user} AppData\Local\Programs\Qlik\] . Make sure all the paths are valid including log. AND your HOMEDRIVE and HOMEPATH are valid.

Looking at the log at temp folder , i found that log was pointing to a log folder that was invalid. That was because our network team made the X: drive - HOMEDRIVE which was incorrect. Changing that to correct available path fixed the problem. And, the app now runs without any problem.

Sequence#TimestampHostnameVersionLoggerSeverityMessage
120170208T161505.952-0500127.0.0.14.5.1GlobalINFOConfiguration: {"context":"desktop","version":"4.5.1","migrationVersion":"1.0.0","host":"127.0.0.1","port":"9074","open":{"noData":true,"port":"4848","isSecure":false,"identity":"migration-service"},"logPath":"X:\\\\Documents\\Qlik\\Sense\\Log"}

View solution in original post

7 Replies
Chanty4u
MVP
MVP

Hi,

which version you are using right now?  and did you tried to reinstall your version or try to upgrade your current version and give a try?    

Not applicable
Author

Hello,

I have the same issue with data from file.

It seems not even starting the load.

However, when I choose to debug the script, it is working perfectly.

My version :

mramachandran3
Partner - Contributor III
Partner - Contributor III

I had the same problem. After many hours, it seems it was an incorrect entry into services.conf at  [C:\Users\{user} AppData\Local\Programs\Qlik\] . Make sure all the paths are valid including log. AND your HOMEDRIVE and HOMEPATH are valid.

Looking at the log at temp folder , i found that log was pointing to a log folder that was invalid. That was because our network team made the X: drive - HOMEDRIVE which was incorrect. Changing that to correct available path fixed the problem. And, the app now runs without any problem.

Sequence#TimestampHostnameVersionLoggerSeverityMessage
120170208T161505.952-0500127.0.0.14.5.1GlobalINFOConfiguration: {"context":"desktop","version":"4.5.1","migrationVersion":"1.0.0","host":"127.0.0.1","port":"9074","open":{"noData":true,"port":"4848","isSecure":false,"identity":"migration-service"},"logPath":"X:\\\\Documents\\Qlik\\Sense\\Log"}
Not applicable
Author

Thanks a lot,

It is now working as it should.

jim_chan
Specialist
Specialist

Hi Fabrice,

I am currently having this issue , i would really want to know, how did you solve it? Please help !

Rgds

Jim

mramachandran3
Partner - Contributor III
Partner - Contributor III

Did you read through the earlier post that looks at services.conf and replace the log path to a correct hardcoded path instead?

caishane
Partner - Contributor
Partner - Contributor

These file(s) don't exist for me. Why would that be?