How to talk escalate a case and talk to support team

[cloudsavyy-admin]

Hi,

We have raised a case and not getting required support. How do we escalate and get the right attention? what are the support numbers if required?

Thanks,

CS

[Vinay_B · Accepted solution]

Hi @cloudsavyy-admin 

You could update the case comments that it's an urgent issue and support will be able to assist you. However, they might not be able to increase the severity depending on the reported issue and criteria. You could also drop an email to your account manager requesting to get the case escalated. 

I can see that the case you have raised is related to integrating a page using an iFrame. When it comes to iFrames support has limited resources and cannot assist with building the app. They can troubleshoot if something is broken or not working as expected.

Also, please make sure to update the case with your availability or the timezone so that the case is assigned to an engineer who can contact you during your business hours.

Vinay