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rikrdodata
Partner
Partner

Invalid visualization on native charts

Hi everybody. 

We have a issue with visualizations.

Our environment is multi-node (different servers for PG, Central, Engine, Proxy and Filehsare).

We recently made out a migration (clean installation + export and import apps, extensions and connections). Migration was from February 2019 to September 2020.

Some imported applications have errors in visualizations (Invalid visualization). When it was extensions only, we suggest update it or replace it. But in the case of native graphics we do not know why or how to solve it.

Has it ever happened to you? how could you solve it?

thks in advance.

 

pastedImage (1).png

Labels (3)
3 Replies
Chanty4u
MVP
MVP

Hi

did you tried to create again with same dim and measures ?  -- still the same?

 

or  is the data is huge for those charts?  

rikrdodata
Partner
Partner
Author

We dont need to recreate them, but we need to hit refresh to see if it works. Most of the time it works at firs try. Our concern is because it happens not to all users but is annoying to those who happening. It happens randomly.

Our app is not too large: 400,000 regs. one single table. and the object is one hierarchy dimmension and 4 measures.

rikrdodata_0-1617726191902.png

 

Trang
Partner
Partner

Hi, 

Did you figure out what caused this issue and maybe the solution as well? We are currently encountering the same issue and trying to understand why it happens...