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Qlik Sense Cloud Issue


I'm having an issue trying to load data into an app that was working just fine.

The data load won't complete, and I keep geting this message (translating from portuguese):

"An error occurred

The connection with Qlik Sense mechanism failed for unspecified reasons. Refresh your browser or contact system admin"

erro qlik sense.png

It happened after I tried to load new data from a .xlsx file. So I deleted it from the script. But even without the part of the script that caused the error, it keeps showing me this error message.

Does anyone have experienced this?

Do I have any support from Qlik when upgrading to Cloud Business?

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