Unable to open Demo app

[snehasimha]

Dear Team

Below is the screen shot of error that i get while i try to open the Demo app.Kindly help me as I am new to this tool.

Regards 

Sneha Simha

[Andrea_Spinetti]

Hi @snehasimha, thank you for posting in our community! Is the issue extended to every demo app or only to the one highlighted? Have you tried to log out and log in or clear the cache? 😊

[snehasimha]

Hi Andrea_Spinetti

All Demo apps have the same issue.

[LaurieHT]

I'm having the same issue. I have tried using Qlik Sense Desktop, and opening Qlik sense through Microsoft Edge and Google Chrome browsers. Every demo I click on (inluding the "Explore the Demo" prompt as part of the onboarding guide, and all of the "Demo apps" show the same error every time.

If it helps, I've just started a free trial, not sure if that affects anything. I've tried the "Ask Insight Advisor" button, but apparently I can't use that either because "You don't currently have access to any apps enabled for Insight Advisor Chat", and instructions are very unclear on how to enable access... a separate issue, but very frustrating as a first time user to have no demos, and no access to help services.

Any help would be very appreciated : ) 

[Andrea_Spinetti]

Hello @snehasimha and @LaurieHT! Do you spot any errors when checking the DEV tools in Chrome? Do you get the same error in every browser? Also, are you using any firewall/antivirus?

[LaurieHT]

Hi @Andrea_Spinetti - for whatever reason mine seems to be working fine today! Maybe it just needed the weekend to rest and recover, who knows.

For what it's worth, no errors in the DEV tools in Chrome, now or then. I tried the Chrome and Microsoft Edge browsers last week, as well as the desktop version of the app (which seemed to load a browser inside it), and had the same issue with all three. 

I'm not specifically aware of a firewall or antivirus software on this laptop, but it is a work machine so chances are it comes installed with something, but I wouldn't be able to change the settings on it if that was the issue.

Hope that's of help to someone! I'll let you know if the issue re-appears

[snehasimha]

Hi LaurieHT
Thank you so much, I could login and see one of the demo app.