"Service user validation failed" when upgrading Sense 3.2

[NZFei]

Hi,

When I tried to upgrade Sense 3.2 server SR1 to SR4 (have tried to upgrade to SR2 and SR3 too and had the same error), I was having the following error. The installation cannot continue.

This is a test Sense server in my own virtue machine. I have upgraded it many times and never had this problem. I am very sure that the password is correct.

Can anyone help please?

Thanks

Fei

[NZFei]

My account is in local admin group. The account here is not changeable. My account is the account that runs QS services. It was working well when I upgraded Sense 2 and also from Sense 2 to Sense 3.1 and 3.2 SR1.

[barry_stevens]

So this account is used for running the qlik services - previous versions didn't have to do this (ran as local system).  Have you tried creating a new account specifically for this.  Are you sure that the domain that you have covered in red is correct?  The only times I have seen this error is when the password was wrong or I entered the wrong user credentials (even when we had the wrong permissions set for the user it still went to the next step if we entered the correct user details)

[NZFei]

Thank you for your reply Barry. The domain name is correct as I log onto my own PC every day using the account under our domain. And the account part is in grey. I can't change it. My current Sense 3.2 SR1 is working well.

[barry_stevens]

Are you installing it on your pc? or a virtual server (do you log on with those credential) .  Is your 3.2 SR1 using those credentials or local system to run the services

[NZFei]

The VM is on my PC. I am using my account to run the Sense services, not local system. Local system runs the repository database only.

Cheers.

[barry_stevens]

So you are upgrading aren't you?  did you stop all the qlik services before starting the upgrade?  If it is a VM on your machine why are you not able to create a new service account?

[NZFei]

Yes I have stopped all the QS services before starting the upgrade.

I can create a new service account in my VM but when I upgrade, I am not allowed to change the account. The account part is in grey and therefore is not changeable.

[barry_stevens]

might be one for Support

[barry_stevens]

what happens when you go to the 'services' in windows and you try to re-enter the password for that account?