DataTransfer connection to cloud tenant issue

[luis_dgl]

Hello,
We are trying to setup DataTransfer in order to upload our applications from on-prem Enterprise to Qlik Cloud, however we are getting an "Unable to connect to the tenant" message. The DataTransfer application was installed on the same machine as the main Qlik Sense node and it isn't behind any proxy. Is there any other reason why this might be happening? Thanks in advance.

[luis_dgl]

As an update, here it follows the message I found at the log file. Seems to be some SSL issue, did anyone have this problem before?

Error: Unable to contact Users Service. Underlying Error: write EPROTO 7692:error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:c:\ws\deps\openssl\openssl\ssl\record\rec_layer_s3.c:1544:SSL alert number 40

[itsmeanay]

were you able to resolve this issue? getting the same error

[luis_dgl · Accepted solution]

Hi @itsmeanay, yes! I was able to solve it using the instructions in the link below
https://community.qlik.com/t5/Official-Support-Articles/Adding-Cipher-Suite-for-Qlik-Data-Transfer-o...

[NadiaB]

Hi @luis_dgl You might want to follow updates about Data Gateway - Direct Access. The support for files is coming in the roadmap. 
Kind regards.