Qlik Data Gateway Error

[Tamarah]

Hi,

During the past weekend our reloads using the Qlik Data Gateway (version 1.6.6) ran into failures with the following error: 

Data has not been loaded. Please correct the error and try loading again.

The following error occurred:

Internal error. (Connector error: Unknown reason:. Object reference not set to an instance of an object. (DirectAccess-1500))

The engine error code: EDC_ERROR:22013

The service was still running but I restarted it anyway and things are up and running again. But I want to have an idea of what caused this to happen to decrease the chance of this happening again. 

Thanx in advance.

Kind regards, Tamarah

[mpapasergio]

Hi,

I still use the automation on all of my reloads because I have found the qlik connector very unstable, across multiple scenarios. I have not had more DirectAccess-1500 since 2025-02-13. I more often get 1512 errors now:

Internal error. (Connector error: Status(StatusCode="Internal", Detail="ERROR [42000] Command timeout has expired.") (DirectAccess-1512))

Internal error. (Connector error: Status(StatusCode="Internal", Detail="ERROR [08S01] TDSConnectionFailed, ") (DirectAccess-1512))

Internal error. (Connector error: Status(StatusCode="Internal", Detail="ERROR [HY000] Transaction (Process ID 102) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction., ") (DirectAccess-1512))

We're on 1.7.1 with a custom patch by Qlik after a few support tickets from some SAP issues. These above issues are not from SAP.

[koala23]

Hi @mpapasergio, 

We updated from 1.6.6 to 1.7.2, there is less errors, but it's still have errors...

We got this : 
Error: Internal error. (Connector error: The computed authentication tag did not match the input authentication tag. (DirectAccess-4021))

When you said that you use the automation to reload, do you means Qlik Automation ? or Windows task scheduler ? 

Thanks.

[mpapasergio]

I use the Qlik Automation. It's nice to hear there's some other users also encountering the same issues.

[diegozecchini]

keeping an eye on this..

[Chip_Matejowsky · Accepted solution]

Hi @koala23,

Regarding the (DirectAccess-4021) errors you are seeing in v1.7.2, have a look at Qlik Help entry Troubleshooting Direct Access Gateway > Caching data for reload in the event of a problem.

Best Regards

[agigliotti]

Hello,

I'm having the same error:

The following error occurred:
Internal error. (Connector error: Unknown reason:. Unable to establish connection. Persistent rejection by target computer. (localhost:9027) (DirectAccess-1500))

I'm using version 1.7.5 of DAG.

The DAG's State is "Connected".

I also noted the relative connection (ODBC via DIrect Access gateway) seems to be unable to locate System DSN anymore, see below:

Could anyone help me to fix this issue?

Many thanks in advance for your time.

Best Regards

[agigliotti]

Finally I solved making a Repair of DAG.

Best Regards