Qlik Data Gateway installation failed

[nicola1]

Dear all,

We tried to install the Qlik Data Gateway but have not been successful. This follows the Case 00054593 which has been closed since. See attached print-screens of emails with the IT support.
I created a data space called "Sage Source Data" and added the account a.lecarpentier@a2C-info.fr in the group.
Can we link this ticket with the IT support so you can directly solve the issue (I am just an intermediary). They are registered as users under the name a.lecarpentier@a2C-info.fr.
Thanks,
Nicola

[Albert_Candelario · Accepted solution]

Hello @nicola1,

Thanks for your post but the Qlik Community is not the place to discuss any open or closed case with the QLik Support team.

In your particular situation, it might be better that the IT support person raises the case directly instead of yourself or can even reach our support via chat if the current documentation does not help. She/He could even post here at the Community where we all can try to help.

Regarding the chat is the blue Contact Support bubble at the bottom right corner of every Support Page on Qlik Community.

This chat can walk you through solutions, connect you to a live agent, or even help create a case.

Cheers,

Albert

[nicola1]

Thank you Albert for your reply. It is quite difficult to contact support, even when clicking on Contact Support... not very happy with the support provided. I actually posted this question because neither me nor the IT support was able to reach someone... something needs to be improved here. Thanks, Nicola

[Albert_Candelario]

Thanks Nicola1 for your feedback.

We are reviewing and improving our processes daily to provide our customers the best possible experience.

Hopefully, you notice such on the next engagement within Qlik Support or any other Qlik team.

Cheers,

Albert