Cloud Box Connection

[EMeany]

I have a Cloud Task using Box connection that has run for 6+ months with out issue. Started to sometime in the last few weeks.

1. No changes have been made to the Box side App.
2. Artifact can execute in Studio with out error.
3. Cloud task fails on remote and cloud engines.
4. I have verified that all credentials are correct.
5. No component failures visible in log, only error provided is:

Box API connection failed: Error authorizing application: Can not parse request token.

I believe the task is not even starting, but failing on box authentication outside of the Task.

Given that the job runs fine in local studio, and no (meaningful) logs are generated in Cloud..

How can I debug this?

One note:

My Cloud Box connection does not look like the one described here:

https://help.talend.com/r/en-US/Cloud/connectors-guide/box

Thank you in advance.

E

[Anonymous]

Hello,

Thanks for your time.

We see you have raised a support case already.

Here is the latest reply from our support team that

"Can you please ensure that you have all the US URLs in the following documentation whitelisted:

https://help.talend.com/r/en-US/Cloud/installation-guide-windows/url-allowlisting

We are looking forward to your feedback.

Best regards

Sabrina