Urgent : Branch doesn't exist error while trying open up jobs it becomes read only

[cherishma]

When we try to open up jobs , we get the error saying Branch does't exist error while trying open up jobs it becomes read only

org.talend.commons.exception.PersistenceException: java.lang.Exception: Message from remote server: Branch 

ABC doesn't exist. 

After I click OK the job opens up in read only.(The jobs are not locked by anyone) . It is a bit urgent please give suggestions on this.

[Anonymous]

Hello,

Could you please indicate on which build version you got this issue?

Best regards

Sabrina

[cherishma]

Hi Sabrina,

It is on  version 6.3.1. We are using Git server.

Thanks,

Cherishma

[Anonymous]

Hello,

Could you please create a case on talend support portal ? In this way, our colleagues from support team can give you a remote assistance to see if there is any bug in V 6.3.1 through support cycle with priority.

Many thanks for your time.

Best regards

Sabrina

[cherishma · Accepted solution]

Hi Sabarina,

Thank you for the support. We have contacted the talend team, and we have restarted our TAC and issue got resolved.

Thanks,

Cherishma