Central Telefônica

[d4nilomiranda]

Central Telefônica

horus

In this application, we evaluate and analyze all calls passing through the telephone exchange. Being able to analyze the entries, exits, and the time of these calls. Evaluate the distribution by state, average time per call, by extension and other visions for any differente cases.

Discoveries

With this application it was possible to analyze the call time of each extension, consequently checking the calls that actually had communication. The number of rejected calls is a very important finding for monitoring.

Impact

The number of rejected calls is a very important finding for monitoring. Call analysis by Brazilian state

Audience

telemarketing, telephony

Data and advanced analytics

Separation of calls into Extension, Mobile and Fixed. As we have several area codes and different sizes of telephone numbers, this was a challenge.