GeoAnalytics Plus - QVX_SYTAX_ERROR : Could not contact location service

[bkarp0101]

Hi,

I'm trying to get GeoAnlaytics Plus working.

I have this below scenario working fine in regular GeoAnalytics (In the GeoAnalytics Connector to be specific), but I have more than 20K records so I need to use GeoAnalytics Plus.      Temporarily, I generated some code to loop and chunk the data in < 20K records, but I don't want to do this forever, and we paid for Plus anyway, so I need to get it working.

Here's what I went through:

In installed GeoAnlaytics Plus after installing the regular GeoAnlytics on the same system, everything works fine in the installation.  

here's the default setup parms that I used:

Port, 42024

Location Server: https://ga.qlikcloud.com

route server: https://route.qlikcloud.com

geocoder server: https://geocode.qlikcloud.com

These are all the defaults.  I didn't change any of them.

The error is when I try to call a function of NamedPointLookup is where I have the trouble.

The process I go through:

1. Create a new QVW
2. Go to the script, and in the database drop-down select the IdevioGeoAnalyticsConnector.exe
3. Press connect
4. A new window opens and I choose GeoAnalytics Plus. 
5. Press Test connection, it waits for a couple of seconds and responds with ‘OK’
6. I press the OK button and it puts in my connect statement
7. Next I go to Select data and fill in the form for NamedPointLookup and it succeeds and fills in my script
   1. How I filled in this form is in the Setup1 and Setup2 pictures attached, I can't seem to post them inline.
8. When I run the script, I get this error message “QVX_SYTAX_ERROR: *failed to process query: com.idevio.geoanalytics.g.y: Could not contact location service.

Any ideas?

this process and these parameters work 100% fine when I use the regular GeoAnalytics as long as I stay under the 20K records.   GeoAnalytics Plus doesn't seem to work if I use 5 records or any amount.

[bpv]

Hello Bill.

I think there is a proxy that is blocking the requests from the GeoAnalytics Plus Java process to https://route.qlikcloud.com. I would suggest that you check the proxy and firewall settings and see so there is nothing that block that call.

Also check the file
C:\Program Files\Common Files\Qlik\Custom Data\QvIdevioConnector\IdevioGeoAnalyticsConnector.exe.config

There should be a row saying

<add key="geoAnalyticUseSystemProxy" value="true" />

If you have a really old installation of GeoAnalytics it might not be set.