Qlik Sense Map doesn't work when using mobile internet connection

[SashaM]

Hi, there

We have Qlik Sense Enterprise on server. I connect to the hub on my laptop using wifi of my mobile phone.  Everything in my app is working ok except map. There is no map layer. Seems like there's no internet connection at all.

When copying the app to the QS desktop - map is working ok using mobile internet connection.
When connecting to the server via rdp - map is working ok using mobile internet connection.
I tried use 4G wifi router - the same problem.

Had someone had the same problem?

[Sebastian_Linser]

Hello @SashaM 

do you have any proxy setup on your laptop? Which phone provider are you using?

I haven't seen that issue yet, but there are a couple of things you can try.

On Qlik Sense Enterprise via RDP where you know it works

run an trace in Chrome and check the network traffic (https://community.qlik.com/t5/Knowledge-Base/Save-network-web-traffic-HAR-XML-file-and-console-logs-...),

then from your laptop with wifi from the mobile do the same.

A test page for the Qlik mapserver is this one

https://maps.qlikcloud.com/ravegeo/status

it will simply show you an "ok" as response on the page.

Then you can compare the working network trace with the non working one to see where it fails.

Since you also had QlikSense Desktop installed there is one more option to troubleshoot, open the following url in chrome and watch the network trace

http://localhost:4848/hub/

regards

Sebastian

[Ranganath_DR]

Hi,

Did you tried in different browsers? does it happens with all browsers? and does it work when you connect to higher bandwidth network?

for me it seems something to do with mobile data bandwidth.

[herman545]

more like a network/security issue between the client and Qlik Sense server, not a problem with the map itself. Since the map works on Qlik Sense Desktop and through RDP, but not when accessing the server over mobile internet, I'd check if the map resources are being blocked. Qlik maps usually need access to external map services, so a proxy, firewall rule, or missing whitelist could cause the layer not to load. I would check the browser developer console (F12 → Network) while opening the app and see if any map requests are failing. Also compare the URL/IP access when connected through WiFi versus RDP. If your server is behind a proxy or firewall, make sure the required GeoAnalytics/map domains are allowed. The fact that it works locally but not remotely points more towards a connectivity restriction than a Qlik configuration issue.