Problem while installation

[Anonymous]

Hi Team,

I have downloaded talend of version 6.4.1 and i have also installed jdk on my desktop. But when i am trying to install talend, getting attached error message.

" An error has occured. see the log file

c:\Talend\TOS_DI-20170623_1246-V6.4.1\Configuration\1507463897742.log"

 Kindly help in order to get it installed on my desktop having windows 7 64 bit

Regards,

Nikhat

[Anonymous]

Even I'm getting the same error.

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@nikhat wrote:

Hi Team,

I have downloaded talend of version 6.4.1 and i have also installed jdk on my desktop. But when i am trying to install talend, getting attached error message.

" An error has occured. see the log file

c:\Talend\TOS_DI-20170623_1246-V6.4.1\Configuration\1507463897742.log"

 Kindly help in order to get it installed on my desktop having windows 7 64 bit

Regards,

Nikhat

---

[Anonymous]

I also have the same issue. I have posted another topic with the details of my error:

https://community.talend.com/t5/Installing-and-Upgrading/Data-Integration-Intallation-Problems-on-x6...

[Anonymous]

There are two possible causes for this exception:

• The system is using an unsupported version of Java.
• If you are on a subscription version of a Talend product, your license may be invalid or has expired.

 In your case after reviewing the log file you are using an unsupported version of Java for Talend. "java.version=9"

The current recommended version is Java 8. Please review the compatible versions of Java: https://help.talend.com/reader/RexlZLQDFJ5kZX15Y4ZebQ/QiBwsPB_OFS64lEACkDWEQ

In order for your Talend product to use the Java environment installed on your machine, you must set the JAVA_HOME environment variable.

To do so, proceed as follows:

1. Find the folder where Java is installed, usually C:\Program Files\Java\JREx.x.x.

2. Open the Start menu and type Environment variable in the search bar to open the Environment variable properties.

3. Click Environment Variables....

4. Under System Variables, click New... to create a variable. Name the variable JAVA_HOME, enter the path to your Java JRE, and click OK.

5. Under System Variables, select the Path variable, click Edit... and add the following variable at the end of the Path variable value:

   ;%JAVA_HOME%\bin

[Anonymous]

Hi 

Problem whil installing talend then generated a log file below..pls advise

C:\Talend\TOS_DI-Win32-20180411_1414-V7.0.1\configuration\1528307305238

Note:jre version-10.0.1

Regards,

Rupendra P

[Anonymous]

Hello Rupendra P,

Oracle java 10 is not supported yet. Please use oracle java 8 instead and let us know if it is OK with you.

Best regards

Sabrina

[Anonymous]

Having problem using the Talend installer (Talend-Installer-20180116_1512-V651-installer-win-dlm) , possesing Java version "1.8.0" and a relevant valid licence  .

The download is not initializing at all.. please assist with the possible causes and solutions for this.

[Anonymous]

Hello,

What's error message are you getting when you use Talend installer?

Did you follow up this online document about:TalendHelpCenter:Introducing Talend Installers to install your talend product?

Best regards

Sabrina

[Anonymous]

"There is a problem with the download , retrying please wait"

I receive no other error , the download simply gets paused and moves no further.

[Anonymous]

Hello,

With your subscription solution v 6.5.1, could you please create a case on talend support portal so that we can give you a remote assistance(webex session) through support cycle with priority.

https://login.talend.com/support-login.php

Best regards

Sabrina