Studio can't access the resource from server please check the resource url

[Anonymous]

Hi,

I always have this error message "studio can't access the resource from server please check the resource url" when i try to fetch my talend trial licence. My username and password are ok, i can connect to talend cloud https://portal.eu.cloud.talend.com/  , but when i try to connect with my new trial credentials in order to retrieve the licence i got the error popup.

I found on the link below a solution for a similar issue, but it's not resolving mine, i added this instruction to my .init :

-Djava.net.preferIPv4Stack=true

https://community.talend.com/t5/Migration-Configuration-and/Studio-can-t-access-the-TAC-URL/ta-p/341...

I had a trial lincece which was working well,and expired last month, so i requested for another one, i don't know if its can be the problem ?!

I'm On MacOS Mojave with Talend 7.1.1

Any hints ?

Best regards.

[Anonymous]

It got resolve after reset VDI instance of Citrix