Qlik Sense Management Console sections grayed out and cannot be accessed

[Andre_Sostizzo]

When opening the Qlik Sense Management Console, the user cannot access any available sections. All sections are greyed out. See Fig 1.

Fig 1

A greyed-out Qlik Sense Management Console indicates that the logged-in user does not have permissions to view or edit the sections available. 

The user is meant to be RootAdmin

If the user is meant to be a RootAdmin, verify if the correct user is logging in. Should you not know who is currently RootADmin, refer to  How To Connect PostgreSQL Database Used For Qlik Sense Repository and issue the following SQL:

SELECT "ID", "UserId", "UserDirectory", "Name", "RolesString", "Inactive", "Deleted", "CreatedDate", "ModifiedDate", "SyncDate", "ModifiedByUserName", "RemovedExternally", "Blacklisted" FROM "Users" where "RolesString" = 'RootAdmin' order by 2 desc;

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This will return the available RootAdmin:

Then compare if the user you are logging in with uses the correct Domain\UserID combination and you are not logging in with a different one. 

The User is not RootAdmin but should still be able to edit sections

• For information on what sections are available, see: Security Rules: Control Access to sections in QlikSense Management Console 
• For an example on how to configure a security rule for a specific section, see: Security Rule Example: License Management only access in the Qlik Sense Management Console (QMC)