Dynamic images do not display as chart background

[Sonja_Bauernfeind]

An API key is required to authenticate each request to Google Maps Platform. Refer to http://g.co/dev/maps-no-account for more information.

An image used as a background in a chart does not load correctly. This can be observed when a proxy is configured in the client machine. 

Images are accessible from a browser, without using any kind of authentication and Web Server Logs do not contain any errors.

Resolution:

Manually add the following parameter (WebFileUseWinAPI = 1) in the Settings.ini file.

By default, the Settings.ini for QlikView Server is located at C:\ProgramData\QlikTech\QlikViewServer\Settings.ini
For QlikView Desktop is located in C:\Users\<User>\AppData\Roaming\QlikTech\QlikView\Settings.ini

1. Stop QlikView Services
2. In the [Settings 7] section in Settings.ini, add the setting WebFileUseWinAPI = 1
   eg.
   [Settings 7]
   WebFileUseWinAPI = 1
   [....]
3. Start QilkView Services

Please note that WebFileUseWinAPI = 1 setting must be entered under the [Settings 7] section. If the setting is added under the [Authentication] section, it will not be read by the QlikView Server, and will therefore not resolve the issue.

OR consider changing the proxy requirements: 

• Disable proxy setting (please contact network team to do this). 
• Add exception to default URL (http://maps.googleapis.com) to fetch image for google map in proxy server (please contact network team to do this)
• Use secure protocol (HTTPS) to fetch google images dynamically, rather than http. Example: https://maps.googleapis.com/maps/api/staticmap?center=

[vajid4525]

Hi,

If I am able to open the URL using google chrome from the server whether I need to check the below points.

• Disable proxy setting (please contact network team to do this).
• Add exception to default URL (http://maps.googleapis.com) to fetch image for google map in proxy server (please contact network team to do this)
• Use secure protocol (HTTPS) to fetch google images dynamically, rather than http. Example: https://maps.googleapis.com/maps/api/staticmap?center=

Thank you

[Sonja_Bauernfeind]

Hello @vajid4525

If changing WebFileUseWinAPI = 1 does not resolve the issue for you, then the three options you mentioned are the next possible solutions. Should that not resolve the problem either, I recommend logging a support ticket to have the issue investigated.

All the best,
Sonja