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How To Collect QlikView Server Log Files

Sonja_Bauernfeind
Digital Support
Digital Support

How To Collect QlikView Server Log Files

Log files are a crucial component when troubleshooting QlikView issues ranging from app performance issues, crashes, as well as task failures and general stability problems. This article highlights which log files are needed when and where to find them.

For information about other services, see QlikView Services and Log Guide.

It is useful when Qlik Support requires log files to assist in investigating an issue. With a complete set of logs, Qlik Support can make more accurate analysis and provide most efficient assistance on support cases. In this case, supplying the general environment information is advisable as well.  

System About information:

  • Open the QlikView Management Console
  • Navigate to System > About 
  • Click More 
  • Copy the contents and save them as a .txt file to transfer them to Qlik Support

The QlikView installation logs:

See Install logs in QlikView
 

Note: All logs must be collected for the range of dates when the issue is reported or seen. Always specific a date and time range to Qlik Support.

 

Service and related log files:

 

Service: QVS (QlikView Server)

Default Location: 

Default Location: C:\ProgramData\QlikTech\QlikViewServer 

See Qlik Help for more information. 

Customized locations: 

The location might have been changed. Identify the correct path from the QlikView Management Console System Setup > QVS@node > Logging Log Folder. Alternatively, review the settings.ini stored in C:\ProgramData\QlikTech\QlikViewServer\settings.ini for the value configured in  ServerLogFolder= 

Commonly used for:
  • Qlikview Server problems
  • Performance data
  • End user session problems
  • CAL information

 

Service: QMS (Management Service)

Default Location:  

C:\ProgramData\QlikTech\ManagementService\Log

See Qlik Help for more information. 

Commonly used for:
  • Errors in the Management Console
  • Task setup issues
  • Failures to commit settings

 

Service: QDS (Distribution Service)

Default Location: 

C:\ProgramData\QlikTech\DistributionService\ 
Each QDS node has its own subfolder numbered 1, 2, 3, etc.. 

See Qlik Help for more information. 

Customized Location: 
The location might have been changed. Identify the correct path from the QlikView Management Console System > Setup > QDS@node > General > Application Data Folder

Necessary logs to collect:

%Application Data Folder%\#\Log\Date(YYYYMMDD)    Log folder
%Application Data Folder%\#\Log\YYYYMMDD.txt    
%Application Data Folder%\#\Log\LoadBalancer_YYYYMMDD.txt
%Application Data Folder%\#\Log\Root_YYYYMMDD.txt
%Application Data Folder%\#\Log\WebService_YYYYMMDD.txt    
%Application Data Folder%\#\Log\Workorder_YYYYMMDD.txt
Commonly used for:
  • Distribution Service crashes
  • Task failures

 

Detailed logs: Task log
Location: 

C:\ProgramData\QlikTech\DistributionService\1\Log\

< Date > \ < Sub Folder for each distribution or reload >

Commonly used for: 
  • Task failures
  • Distribution errors

 

Detailed logs: Document* (Script) Reload log
Location: 

C:\ProgramData\QlikTech\DistributionService\1\Log\

< Date > \ < Sub Folder for each distribution or reload >

Commonly used for: 
  • Details about Task failures and reload execution, such as execution timelines and the amount of data loaded. 

* The document log is a copy of the script log which needs to be enabled per document so that it will be produced by the reload task. Refer to How To Enable QlikView Document Reload Log

 

Service: DSC (Directory Service Connector)

Default Location: 

C:\ProgramData\QlikTech\DirectoryServiceConnector\Log

See Qlik Help for more information. 

Commonly used for: 
  • Failing to add users or groups to documents
  • Authentication issues when using DMS mode
  • Custom Directory problems
  • Active Directory and LDAP issues

 

Service: QVWS (WebServer)

Default Location: 

C:\ProgramData\QlikTech\WebServer\Log

See Qlik Help for more information. 

Commonly used for: 
  • Front end web traffic diagnosis
  • Ticket requests
  • Load balancing determination
  • Document lists
  • Works in unison with IIS **

** If using IIS as Webserver, please also attach IIS log (C:\inetpub\logs\LogFiles\W3SVC1)

 

Service: Service Dispatcher/License Service

Default Location: 

C:\ProgramData\QlikTech\LicenseService\Log

 

Related Content:

Event Log Verbosity in Qlik View 
Best setup setting for QlikView Server logging 
Troubleshooting QlikView Server resource problems and crashes  
Recommended Log files to analyze QlikView problem 
QlikView Services and Log Guide 

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Revision #:
7 of 7
Last update:
‎2021-07-27 04:05 AM
Updated by:
 
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