Log files are a crucial component when troubleshooting QlikView issues ranging from app performance issues, crashes, as well as task failures and general stability problems. This article highlights which log files are needed when and where to find them.
It is useful when Qlik Support requires log files to assist in investigating an issue. With a complete set of logs, Qlik Support can make more accurate analysis and provide most efficient assistance on support cases. In this case, supplying the general environment information is advisable as well.
System About information:
Open the QlikView Management Console
Navigate to System >About
Copy the contents and save them as a .txt file to transfer them to Qlik Support
The location might have been changed. Identify the correct path from the QlikView Management Console > System > Setup > QVS@node > Logging > Log Folder. Alternatively, review the settings.ini stored in C:\ProgramData\QlikTech\QlikViewServer\settings.ini for the value configured in ServerLogFolder=
The location might have been changed. Identify the correct path from the QlikView Management Console > System > Setup > QDS@node > General > Application Data Folder
Necessary logs to collect:
%Application Data Folder%\#\Log\Date(YYYYMMDD) Log folder %Application Data Folder%\#\Log\YYYYMMDD.txt %Application Data Folder%\#\Log\LoadBalancer_YYYYMMDD.txt %Application Data Folder%\#\Log\Root_YYYYMMDD.txt %Application Data Folder%\#\Log\WebService_YYYYMMDD.txt %Application Data Folder%\#\Log\Workorder_YYYYMMDD.txt
** If using IIS as Webserver, please also attach IIS log (C:\inetpub\logs\LogFiles\W3SVC1)
Service: Service Dispatcher/License Service
Using the Log Collector (QlikView Server May 2022 and later)
With the release of QlikView Server May 2022, log collection functionality was built into the product. The log collector will collate all of the QlikView Service logs, as well as the QlikView Server About information and Windows Events logs, if specified, for the start and end dates chosen into a .zip file and output to %ProgramData%\QlikTech\LogCollector.