How To Access Archived Cases or Request Case Data for Cases Closed Prior to Oct. 4 2021

[Sonja_Bauernfeind]

Qlik Support cases closed prior to October 4th October 2021 can be accessed in the Legacy Support Portal. 

To access your archived cases:

Archived cases are viewable in read-only mode on our legacy support portal. These cases will be visible through October 4, 2022. 

1. Go to the legacy support portal
   
   or
   
   In the Qlik Community navigational banner, click (a) Support, then click (b) Licenses & Archived cases and (c) View Licenses and Archived cases.
   
   
   
   
   
2. Click Legacy Cases in the banner menu.
   
   
   
   
3. Click the Closed tab
   
   
   
   
4. Filter your cases based on licenses or case ownership. 
   
   
   
   
5. You can review cases individually from the provided list. 

How to request a Case Data Export

If you require a data export of your archived cases closed prior to our October 4, 2021 Case Portal migration, you can log a ticket/submit a case. You can request data by opening a case in www.qlik.com/community-support-cases.

Review this article: How to create a case and contact Qlik Support for reference if needed.

Please Note: We are experiencing higher than usual support request volume and there may be a delay in our response. 

We will be able to provide an export of your case data inclusive of product, subject, description, and resolution.

If you require additional information related to your closed cases, please let us know in your case description.

To log a case:

1. Begin by logging in to the Support Portal and begin the Case Creation Process (see How to create a case and contact Qlik Support) 
   
   
2. Fill out the case form as follows, editing the indicated details (See Fig 1.):
   
   
   • Case Title/Subject: Closed Case Data Request_[Company Name]
   • Case Description: I would like a data export of our organization’s closed cases between [DD/MM/YYY] – 03/10/2021. #ClosedCaseDateExport #SupportPortalMigration  -  Please add additional information as needed. 
   • Problem Type: Account Related
   •  Area / Component: Documentation
   • Affected Platform: Case Portal
   • Priority: Low/Medium
     
     Fig 1

[sanlamZA]

Not the best client experience that we need to log a ticket to see old cases.