Asking questions using Insight Advisor Chat in the Hub on Qlik Sense Enterprise on Windows, may result in the message "Unable to get data" being returned. See Fig 1.
Fig 1
Resolution
Verify the LEF file includes any of the following two attributes to be entitled for Insight Advisor Chat:
- INSIGHT_ADVISOR_CHAT; YES
- INSIGHT_BOT
Then do below:
- Enable the apps for Insight Advisor Chat for Hub by referring to Insight Advisor Chat showing No apps were found or some apps are missing
- Open Windows Task Manager and make sure nl-app-search and nlparser_r.exe processes are running. See Fig 2.
Fig 2
- If these two processes do not exist in Task Manager, please enable it in C:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf file.
[nl-parser]
//Disabled=true
Identity=Qlik.nl-parser
[nl-app-search]
//Disabled=true
Identity=Qlik.nl-app-search
- After this, restart Qlik Sense dispatcher service. Note, for multi nodes environment, steps 2-4 need to be done on each node.
- Reload the app which was enabled for Insight Advisor Chat.
Environment
Qlik Sense Enterprise on Windows