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Insight Advisor Chat Unable to get data

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Sonja_Bauernfeind
Digital Support
Digital Support

Insight Advisor Chat Unable to get data

Asking questions using Insight Advisor Chat in the Hub on Qlik Sense Enterprise on Windows, may result in the message "Unable to get data" being returned. See Fig 1.

Fig 1Fig 1

 

 

Environment:

  • Qlik Sense Enterprise on Windows, all versions

 

Resolution

Verify the LEF file includes any of the following two attributes to be entitled for Insight Advisor Chat:

  • INSIGHT_ADVISOR_CHAT; YES
  • INSIGHT_BOT

Then do below:

1. Enable the apps for Insight Advisor Chat for Hub by referring to https://community.qlik.com/t5/Support-Knowledge-Base/Insight-Advisor-Chat-showing-No-apps-were-found...

2. Open Windows Task Manager and make sure nl-app-search and nlparser_r.exe processes are running. See Fig 2. 

 

Fig 2Fig 2

Lisa_Sun_0-1612748407480.png

3. If these two processes do not exist in Task Manager, please enable it in C:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf file. 

[nl-parser]
//Disabled=true
Identity=Qlik.nl-parser

[nl-app-search]
//Disabled=true

Identity=Qlik.nl-app-search

4. After this, restart Qlik Sense dispatcher service.   

Note, for multi nodes environment, steps 2-4 need to be done on each node. 

5. Reload the app which was enabled for Insight Advisor Chat.  

 

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Last update:
‎2021-02-11 06:55 PM
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