Do not input private or sensitive data. View Qlik Privacy & Cookie Policy.
Skip to main content

Announcements
Join us to spark ideas for how to put the latest capabilities into action. Register here!

Qlik Alerting February 2021: error 409 and "Internal Server Error" when configuring mail server

No ratings
cancel
Showing results for 
Search instead for 
Did you mean: 
Daniele_Purrone
Support
Support

Qlik Alerting February 2021: error 409 and "Internal Server Error" when configuring mail server

Last Update:

May 10, 2021 4:28:16 AM

Updated By:

Daniele_Purrone

Created date:

May 10, 2021 4:28:16 AM

When configuring the mail server in Qlik Alerting, the following symptoms are all experienced:


  • "Internal Server Error" in the web interface
  • "409" error in the browser's developer tools
  • Log files contain a : Global   ERROR   {"stack":"Error: 10716:error:1425F102:SSL *routines:ssl_choose_client_version:unsupported protocol:*[c:\\ws\\deps\\openssl\\openssl\\ssl\\statem\\statem_lib.c|file:///C://ws//deps//openssl//openssl//ssl//statem//statem_lib.c]:1958:\n","message":"10716:error:1425F102:SSL routines:ssl_choose_client_version:unsupported protocol:[c:\\ws\\deps\\openssl\\openssl\\ssl\\statem\\statem_lib.c|file:///C://ws//deps//openssl//openssl//ssl//statem//statem_lib.c]:1958:\n","library":"SSL routines","function":"ssl_choose_client_version","reason":"unsupported protocol","code":"ESOCKET","command":"CONN"}

 

Using another software on the same machine, it's possible to send emails via the same mail server.

 

Environment

 

Resolution

Upgrade to Qlik Alerting May 2021 (upcoming) to solve this.

 

Cause

This is an issue on Node.js handling of TLS connections, we added an improvement on Qlik Alerting May 2021 to solve this.

 

Internal Investigation ID(s):

QIAB-366

 

Labels (1)
Contributors
Version history
Last update:
‎2021-05-10 04:28 AM
Updated by: