Qlik Application Automation (QAA) - Information Gathering Checklist

[JanJorissen]

Information Gathering Checklist 

In order to speed up the analysis and processing of Qlik Application Automation related cases, please describe the issue by providing Qlik Support with the following information:

• Is it a Logical (my automation does not do what I want) or a Technical issue (I get an error when doing…)? For logical issues, please use our community to ask questions and to get assistance. For some best practices on troubleshooting logical issues, see: 
  https://community.qlik.com/t5/Knowledge/Some-best-practices-and-tips-amp-tricks-to-build-and-maintai...
• What are the relevant system details (Authentication type, browser)
• When did you first notice the problem? Has this ever worked before?
• Have there been any recent changes? (permissions, password, endpoint, data source)
• Have there been any recent changes in your automation?
  Refer to the Change Log, see:
  https://help.qlik.com/en-US/blendr/Content/blend-editor/copy-paste-import-export-blends-and-change-l...
• Are there any articles on the Qlik Community that provide more information or a solution to your problem?
• Have you reached any platform or product limitations:
  https://help.qlik.com/en-US/cloud-services/Subsystems/ApplicationAutomation/Content/introduction/pla...

If you check the above and you still have an issue, when contacting Qlik Support ensure you have the following elements available in advance

• Tenant ID 
• Automation Id and Job ID
  How to locate, see:
  https://community.qlik.com/t5/Knowledge/How-to-identify-the-automation-Id-and-job-Id-in-Qlik-Applica...
• List all troubleshooting steps you have taken up to this point to resolve the issue
• Collect an exact timestamp of when the issue occurred
• Provide screenshots that demonstrate the behavior
• Describe the specific steps to help us reproduce this behavior
• Record and upload a video that shows the behavior
• Provide a timestamp of when you reproduced the issue
• Provide you find in the browser Dev tool or on-screen
• Enable HAR logging in the browser then run through the steps to reproduce the issue: Save network web traffic (HAR/XML file) and console logs from the browser's developer tools
• Provide an export of the automation.
  https://community.qlik.com/t5/Knowledge/How-to-upload-and-download-automations/ta-p/1781602#U1781602
• Export of run and History, see:
  https://help.qlik.com/en-US/cloud-services/Subsystems/ApplicationAutomation/Content/working-with-aut...

KEY RESOURCES

https://community.qlik.com/t5/Knowledge/Some-best-practices-and-tips-amp-tricks-to-build-and-maintai...

https://help.qlik.com/en-US/blendr/Content/blend-editor/copy-paste-import-export-blends-and-change-l...

https://help.qlik.com/en-US/cloud-services/Subsystems/ApplicationAutomation/Content/introduction/pla...

https://community.qlik.com/t5/Knowledge/How-to-identify-the-automation-Id-and-job-Id-in-Qlik-Applica...

Save network web traffic (HAR/XML file) and console logs from the browser's developer tools

https://community.qlik.com/t5/Knowledge/How-to-upload-and-download-automations/ta-p/1781602#U1781602

https://help.qlik.com/en-US/cloud-services/Subsystems/ApplicationAutomation/Content/working-with-aut...