Qlik Sense Desktop or Server Install Fails - Failed to Install MSI Package

[Sonja_Bauernfeind]

The Qlik Sense Desktop or Server installation fails with:

INSTALLATION FAILED
AN ERROR HAS OCCURRED
For detailed information see the log file.
 

The installation logs (How to read the installation logs for Qlik products) will read:

Error 0x80070643: Failed to install MSI package.
Error 0x80070643: Failed to configure per-user MSI package.
Detected failing msi: DemoApps

Error 0x80070643: Failed to install MSI package.
Error 0x80070643: Failed to configure per-user MSI package.
Detected failing msi: SenseDesktop
Applied execute package: SenseDesktop, result: 0x80070643, restart: None
Error 0x80070643: Failed to execute MSI package.
ProgressTypeInstallation
Starting rollback execution of SenseDesktop

CAQuietExec:  Entering CAQuietExec in C:\WINDOWS\Installer\MSIE865.tmp, version 3.10.2103.0
CAQuietExec:  "powershell" -NoLogo -NonInteractive -InputFormat None 
CAQuietExec:  Error 0x80070002: Command failed to execute.
CAQuietExec:  Error 0x80070002: QuietExec Failed
CAQuietExec:  Error 0x80070002: Failed in ExecCommon method
CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (74:54) [10:44:37:941]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (74:54) [10:44:37:942]: User policy value 'DisableRollback' is 0
MSI (s) (74:54) [10:44:37:942]: Machine policy value 'DisableRollback' is 0
Action ended 10:44:37: InstallFinalize. Return value 3.

The Failed to Install MSI Package can have a number of different root causes.

Install C++ redistributable

Dependencies may be missing. Install the latest C++ redistributable. 

.NET Framework update installation error: "0x80070643" or "0x643".

This issue may occur if the MSI software update registration has become corrupted, or if the .NET Framework installation on the computer has become corrupted (source: Microsoft, KB976982). 

Repair or reinstall .NET framework. 

PowerShell path not set as a system variable

How to troubleshoot:

Option 1

1. Start "Advanced System Settings" ->  "Advanced" tab -> "Environment Variables"
2. Select "Path" from "System variables" and Click Edit
3. Check if the PowerShell path is listed
4. If it is missing, add "%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\" and save the change
   
   Please make sure powershell.exe can be evoked successfully from %SYSTEMROOT%\System32\WindowsPowerShell\v1.0\ before adding the path.
   
   

Option 2

1. Run the batch file in the article Windows Commands To Retrieve Environment Information v2.14
2. Open the result file and find the "Environment Variables" part
   

   ********************************************        
   *********  Environment Variables  **********        
   ********************************************    
   .......
   
   Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Users\administrator\AppData\Local\Microsoft\WindowsApps;C:\WINDOWS\system32\inetsrv\​

3. If the path of PowerShell is missing, refer to option 1 to add into the system variables. 

Web Platform Installer Extensions required

Install the Web Platform Installer Extension that includes the latest components of the Microsoft Web Platform, including Internet Information Services (IIS), SQL Server Express, .NET Framework and Visual Studio.

More information about the tool on the Microsoft page. 

Windows Updates are pending

Verify if there are pending Windows updates. Complete them and try again.

The Installer is not hosted on a local drive

The installation may fail if the installer is being executed from a network drive. Copy the installer to your local drive.

Environment:

Qlik Sense Desktop 

[john_oll]

There is a different cause for
Error 0x80070643: Failed to install MSI package

We tried to install 2023-Nov on a Windows Server 2019 with dotNet 4.8, and everything else required.
Did not work, we ran into this error.

[11D4:1E48][2023-12-12T10:56:17]e000: Error 0x80070643: Failed to install MSI package.
[11D4:1E48][2023-12-12T10:56:17]e000: Error 0x80070643: Failed to execute MSI package.
[130C:22F8][2023-12-12T10:56:17]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[130C:22F8][2023-12-12T10:56:17]i000: Detected failing msi: PostgreSQL14
[130C:22F8][2023-12-12T10:56:17]i319: Applied execute package: PostgreSQL14, result: 0x80070643, restart: None
[130C:22F8][2023-12-12T10:56:17]e000: Error 0x80070643: Failed to execute MSI package.

Solution: Install C++ redistributable.
(It was mentions once as a solution in a older community post.)
I have not seen this documented anywhere as a requirement by Qlik. Which should be addressed!

[p_verkooijen]

@Sonja_Bauernfeind @john_oll same here, needed to manually install the latest C++ redistributable before installation succeeded. 

Installed a fresh Febr 2024 server. 

Please make sure it's checked during installation, or should be part of the installer.

Also Mention it on the System requirements

Latest supported Visual C++ Redistributable downloads | Microsoft Learn

[Sonja_Bauernfeind]

Hello @p_verkooijen 

Thank you for your feedback!

All the best,
Sonja 

[p_verkooijen]

@Sonja_Bauernfeind still getting the same issues, used installer May2024

I see in the System requirements that its PostgreSQL that requires the Microsoft Visual C++ 2015-2019 Redistributable (x64)

It's stated that it's included in the PostgreSQL installer? 

https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...

PostgreSQL is included in the Qlik Sense setup by default. However, you can also download and install it manually. The PostgreSQL installer will automatically install Microsoft Visual C++ 2015-2019 Redistributable (x64), which is required with PostgreSQL 14.x.

The included PostgreSQL installer used by Qlik Sense setup does not install the Microsoft Visual C++ 2015-2019 Redistributable (x64)

Again only able to install Qlik Sense when I manually installed the C++ redistributable 

[Sonja_Bauernfeind]

Hello @p_verkooijen 

Thank you for getting in touch. I recommend logging a support ticket for this, highlighting exactly what you've forwarded to me here. If something is missing in the installer which should be included, then a support ticket is the best way to get a defect logged.

All the best,
Sonja

[p_verkooijen]

Hi @Sonja_Bauernfeind, I have logged a ticket

Case 00304147: New Qlik Sense site - included PostgreSQL installation fails