User cannot log into Qlik Sense Business or Qlik Sense Enterprise SaaS

[Sonja_Bauernfeind]

A user logs in but the login fails or the login window loops a request for credentials.

Environment:

Qlik Cloud 
Qlik Sense Business 

Browser refresh

Refresh the browser session with CTRL+F5

Cookies

Cookies stored in the browser cache have cached incorrect information. Clear the browser's cookie storage. 

Blocked site

Verify that the following two sites are not blocked by your firewall or proxy:

• cdn.myqlik.qlik.com
• cdn.auth0.com

Time offset

The client may have a time off set between client and server. Ensure your computer is synced with a time server.