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Users in different Active Directory domains to the QlikView server's home domain are unable to log into the QlikView AccessPoint.
Authenticatication on the QlikView AccessPoint is handled by Windows and forwarded to Active Directory. See Authentication (Help.qlik.com).
Possible root causes that need to be addressed:
Is it possible to set up multiple Active Directory domains within one QlikView Server? Authentication (Help.qlik.com)