App remains blank when opening in Qlik Sense Client-Managed Mobile-app on iphone
- Qlik Sense Management Console on Windows is in version May 2024.
- The latest version of Qlik Sense Client-Managed Mobile-app is installed on an iphone 11 iOs 16.1.2
When using the Mobile-app on the iphone, and opening the stream, the Qlik app is visible, but when trying to open it, it is searching for a while, and after that it remains empty - nothing to see.
When the same user opens the Qlik app in a browser on a laptop, she has no problems.
I have published another small Qlik app ont the stream with very little data, assuming that it could be a memory issue, but the same here, nothing to see if she opens it on her mobile app.
I've also changed the Keep-alive timeout to 300 in the Proxy config of the QMC, but that didn't help either.
The user has also switched of/on her iphone.
Before it worked well but she had an older version of the mobile app. I have done an upgrade of the Qlik Sense server. They came from an old version. After the upgrade she couldn't connect anymore with her mobile app, so I have advised her to install the latest version of the app, what she did. And now, she has this probleme
What could be the cause of this problem? What steps can I do in trying to identify the cause of this problem?
Test completed successfully – it appears that this is not the cause. This article describes a situation where applications are not displayed in the hub. However, in our case, applications are displayed in the hub, but a white background appears after clicking on them.
We have the same issue at one of our customers. They are currently working on QS May 2024 Patch 11. Reports are showing in the mobile hub, but opening leaves a blank page.
