Qlik Sense Mobile access error

[k1]

Hi,

Trying to access Qlik Sense with IP on Mobile, 

The error situation is like below;

"Connection lost: Make sure that Qlik Sense is running properly.

If your session has timed out due to inactivity, refresh to continue working."

I've logged in to the web browser/the server address with my user info.

The error box keeps popping up only on iPhone.

I am thinking that is it the glitch just of iOS..(I tested this on iPhone and Android both/several IP addresses.)

Please kindly share with me any solution/experience to solve this error.

[Rakesh_HB · Accepted solution]

Hello @k1,

This issue occurs when accessing Qlik Sense through a reverse proxy or load balance, but does not occur when accessing Qlik Sense on the same server (https://localhost/hub).

Are you using any Antivirus on your iPhone or VPN?

You may also check this for reference: Hub access times out with: Error Connection lost. Make sure that Qlik Sense is running properly 

If your problem still has not been solved, kindly raise a Support Ticket with Qlik Sense mobile logs;

How to collect Qlik Sense Mobile log / diagnostic files 

Qlik Sense Mobile: how to collect additional iOS system logs on a PC