Unable to Reset Password for Cloud Server

[HKaranjekar1647957859]

Our organisation has a cloud server licence where some jobs are deployed. The user on which the account was created has left and we dont have credentials to access. Need help on it ASAP.

Below are my Contact details - +917276911911

[Anonymous]

@Hoshang Karanjekar​ , please open a ticket on Talend Support portal or send emails to customercare@talend.com.

Regards

Shong

[RGomez1658732621 · Accepted solution]

Steps to Reset the Root Password on a Cloud Server

Step 1: Change the Kernel

Step 2: Restart the Server

Step 3: Connect to Emergency Console

Step 4: Chroot the Environment

Step 5: Switch Back Kernel and Restart the Server

This page describes how to reset the root password of your server in the case that you forget it.

Gandi provides a ramdisk-rescue kernel to simplify the process of resetting your root password. You will need to complete these steps:

Change the kernel used by the server to ramdisk-rescue.

Restart the server.

Connect to the emergency console.

Chroot the environment.

Reset the kernel and restart your server.

Greeting,

Rachel Gomez