File (via Direct Access gateway) troubleshooting

[korsikov]

Hi Everyone.

Try new option for Direct Access Gateway File (via Direct Access gateway). 

What I have now:

• Direct Access Gateway updated to 1.7.0 and connected to my QlikCloud 
• C:\ProgramData\Qlik\Gateway\configuration-file-connector.properties file has 1 row with c:\temp value
• DirectAccessAgent service run from account with local admin rights
• service users has full NTFS rights for c:\temp folder.
• there are no any warn or error in file C:\Program Files\Qlik\ConnectorAgent\data\logs\file-connector_logs_250115.log
• File connector look like running well:
  7 2025-01-15 11:11:28 [Manager ] [INFO ] Started File process (3304) with worker process (5816).
  "Added datasource (unfiltered): id=File_local, name=GRPC based QVX Library File Hosting Connector Source from connector FileConnector.exe"
  
  Result

I can't found DataConnection with name  "File (via Direct Access gateway)"  in any space

[Daniele_Purrone]

Hi @korsikov ,

"File (via Direct Access Gateway)" is not globally enabled in Qlik Cloud, yet.

You will need to wait until it is, if you didn't have an agreement for early testing.

[Daniele_Purrone · Accepted solution]

This is the rollout schedule:

In most regions it will be enabled leater today. For tenants in the .eu. region you will need to wait until January 28.

[korsikov]

Ok. Currenly we have a problem with UNC path,

in configuration-file-connector.properties file 

c:\temp  - message: "Connection succeeded"

\\server\share - 

1. detailMessage: "Status(StatusCode=\"Internal\", Detail=\"Command testconnection returned non-success: Failed - Cannot find the path '\\\\server\\share'\")"

get list of avalable path result is

"defaultValue": null,
"items": [
{
"name": "c:\\temp",
"value": "c:\\temp"
},
{
"name": "\\\\server\\share",
"value": "\\\\server\\server"
}
]
}

• DirectAccessAgent service run from domain account with local admin rights
• service users has NTFS and share rights   for \\server\share folder.

[korsikov]

Solved by clear reinstall