Cannot Download Qlik Sense Desktop

[daking2281]

I'm not sure why but I keep getting that my installation has failed. Attaching logs

[RafaelBarrios]

Hi @daking2281 

have a look on this post

https://community.qlik.com/t5/Deployment-Management/Installation-problem-always-rolls-back/td-p/6627...

i think you are having problem with previous Qlik Sense or Qlikview installation.

if so, i would suggest uninstall and delete ProgramData/Qlik and ProgramFiles/qlik folders

and if the error continues, go to the register as the Post describes

Hope this helps.

Best,

help users find answers! Don't forget to mark a solution that worked for you & to smash the like button!   👻

[Vikram_Jayakumar · Accepted solution]

Hi @daking2281 below is the error message we see in the logs

[A03C:371C][2023-10-09T17:23:02]e000: Error 0x80070005: Failed to get shell folder.
[A03C:371C][2023-10-09T17:23:02]e000: Error 0x80070005: Failed to initialize built-in variable value 'PersonalFolder'.
[A03C:371C][2023-10-09T17:23:02]e000: Error 0x80070005: Failed to get variable: PersonalFolder
[A03C:371C][2023-10-09T17:23:02]e000: Error 0x80070005: Failed to set variable value.
[A03C:371C][2023-10-09T17:23:02]e000: Error 0x80070005: Failed to format value '[PersonalFolder]Qlik' of variable: STORAGEPATH
[A03C:371C][2023-10-09T17:23:02]e000: Error 0x80070005: Failed to set variable value.

Typically Error 0x80070005 comes when the system or user lacks the required files or permissions to change settings at the time of the Windows update. Try running the exe as an administrator