Error in data connections connecting a network folder

[#1]

Dear community members,

       sorry for boring you, but I think I'm having an error that is not depending on some mistakes made in configuring our Qlik Sense Platform 2.2.4

When I select in "data connections" from QMC a specific connection pointing to a network folder the configuration of it looks ok (i.e. network path and uname/pwd) but when I try to use this network connection from a brand new app  via "add data" I've got the error message "Internal Engine Error". Then I've tried to create a new data connection from a new app (in order to not reuse the existing connection) and when I go in "Data Load Editor --> Create new Connection --> Folder" and I insert the network folder path "\\Computername\folder" I obtain the same "Internal Engine Error"

Am I doing something wrong or is there something not working in my installation ?

BTW: from Terminal Server Client on my server if I open windows explorer and navigate to "\\Computername\folder" it works ... so it doesn't seems to me a network error.

Has someone some suggestion ?

[Vincenzo_Esposito · Accepted solution]

‌Do the Qlik Sense services run under system account? In that case you should have some problem to access the network resources, try to use a local or domain user having local admin rights to run the services.

[#3]

Hi Vincenzo,

  first of all, many thanks for your answer. I made the Qlik installation with my user that is a local admin, and the Qlik services are running with this users. The fact is that if, inside the server, I try to open the remote folder I have no problem at all, that is why I don't suspect a user issue.

When I try to connect "My files" inside Qlik Sense Hub I've got the following error

Thanks for advice.

Cordialmente.

[#4]

Hi Vincenzo,

    sorry for boring you ... I've just talked with infrastructure responsible, and actually he confirmed me that the service user is not my user ... I think that you're right ... I'll came back to you soon to let you know if changing the user for services works.

Cordialmente

[#5]

Hi Vincenzo, your suggestion were correct ... it was a user problem

Cordialement.

[Vincenzo_Esposito]

Did you solved this problem?

[#7]

Solved many thanks

[aaronliu]

Can you explain it in more detail? How to solve