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plopez18
Contributor
Contributor

Error installing qlik sense desktop

Hi, I am having a problem with the qlik sense desktop installer for windows 11 and I meet all the technical requirements to install it. I have tried to install it by disabling the antivirus and running it as administrator, I attach a screenshot with the error.

Property(S): ProductToBeRegistered = 1
MSI (s) (E4:B4) [12:43:03:464]: Note: 1: 1708
MSI (s) (E4:B4) [12:43:03:464]: Note: 1: 2205 2: 3: Error
MSI (s) (E4:B4) [12:43:03:464]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (E4:B4) [12:43:03:464]: Note: 1: 2205 2: 3: Error
MSI (s) (E4:B4) [12:43:03:464]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (E4:B4) [12:43:03:464]: Product: Qlik Sense Desktop -- Installation failed.

MSI (s) (E4:B4) [12:43:03:466]: Windows Installer instaló el producto. Nombre del producto: Qlik Sense Desktop. Versión del producto: 14.97.3. Idioma del producto: 1033. Fabricante: QlikTech International AB. Resultado de la instalación: 1603.

MSI (s) (E4:B4) [12:43:03:638]: Deferring clean up of packages/files, if any exist
MSI (s) (E4:B4) [12:43:03:639]: MainEngineThread is returning 1603
MSI (s) (E4:30) [12:43:03:644]: RESTART MANAGER: Session closed.
=== Logging stopped: 16/02/2023 12:43:03 ===
MSI (s) (E4:30) [12:43:03:651]: User policy value 'DisableRollback' is 0
MSI (s) (E4:30) [12:43:03:652]: Machine policy value 'DisableRollback' is 0
MSI (s) (E4:30) [12:43:03:652]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (E4:30) [12:43:03:652]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:30) [12:43:03:653]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:30) [12:43:03:654]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (E4:30) [12:43:03:656]: Destroying RemoteAPI object.
MSI (s) (E4:A8) [12:43:03:656]: Custom Action Manager thread ending.
MSI (c) (88:C4) [12:43:03:658]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (88:C4) [12:43:03:658]: MainEngineThread is returning 1603
=== Verbose logging stopped: 16/02/2023 12:43:03 ===

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1 Reply
Ray_Strother
Support
Support

Hello ,

Please review and test the resolution contained in the article link below:

1. Qlik Sense Desktop installation rolls back with error message: QuietExec Failed and Failed in ExecCommon method
https://support.qlik.com/articles/000039326