Facing issue after certificate import. Error: Connection Lost....

[shahzad_comptech]

I am facing issue after certificate import. 

Error: Connection Lost. Make Sure Qlik Sense is Running properly.

This error is coming every 5 minutes even I am still working on hub. I have imported SSL certificate via mmc and mentioned the thumbnail key in Proxy in QMC.

What could be the reason?

[Ray_Strother]

Hello ,

Please review the following below and confirm the process' have been followed.

1. How to change the certificate used by the Qlik Sense Proxy to a custom third party certificate

https://community.qlik.com/t5/Official-Support-Articles/How-to-change-the-certificate-used-by-the-Ql...


2. Hub access times out with: Error Connection lost. Make sure that Qlik Sense is running properly

https://community.qlik.com/t5/Official-Support-Articles/Hub-access-times-out-with-Error-Connection-l...

[shahzad_comptech]

Hello Ray

Thanks for your response

1. I have followed the same steps as mentioned on your first link. Certificate is properly installed and connection is showing as secured (previously it was not secured before certificate import.)

2. Please find my AuditActivity_Proxy log:

3219 14.6.0.0 20221129T084300.795+0300 MyHostname dd4022e1-32e9-4227-a56d-67e55748c5f5 Command=Get session;Result=200;ResultText=Success c0dec2c5-0c7c-100d-2aef-3bd00c30da5f a168c572-f4c8-41ca-b344-bfe37ecbe94f 0 MyDomain myuser 0 Not available Proxy AppAccess /qps/user?targeturi=https:%2f%2fbi-hostname.domain.com%2fhub%2f Get session:HandleRequest 200 Handle Personal API request dd4022e1-32e9-4227-a56d-67e55748c5f5

[shahzad_comptech]

Let me add an additional point.

I have observed, when I am using URL with hostname.domain.com/hub >  This gives connection lost error

But when I am using IP address (192.168.XX.XX/hub) this is working fine without issue.

HostName and IP Address is also added in Host Whitelist under Virtual Proxy.

Then what could be the problem?

Best Regards,