Failed to Import App Qlik Sense Server

[inescastelhano]

Hi all,

I developed an app on my company's server and planned to export it and import it to a client's server. However I am facing an issue: I am trying to import the to Qlik Sense server (Qlik Sense Server November 2017 Patch 1 - 11.24.3) and it's failing.

Here are a few things I tried:

- tried to import same app but with no data (exit script in the beggining) - WORKS fine

- tried to import same app but with no objects - FAIL

- tried to import same app but reading a simple excel file - WORKS fine

- tried to export it from my company's server and import it again to my company's server - WORKS fine

- currently I have an app already in Production and working, tried to export that app and import it again - FAIL

- tried to import another empty app - WORKS fine

So, based on these tests, I can only suppose that it has something to do with file size. However, the app is not so large, it's 100 MB.

Any ideas on tests or actions I could take? I would like to mention that I don't have remote desktop connection so I couldn't test to repair the installation or restart the services, and these would be the last actions in my list since it will require the client to do it and would probably take some time.

Thanks in advance.

Regards,

Inês Castelhano

[YoussefBelloum]

Hi,

My first answer made no sense..

when you say: "- tried to export it from my company's server and import it again - WORKS fine", why don't you do only that, I mean isn't the only thing you should do ?

[inescastelhano]

Hi,

Thanks for your reply. I am trying to export it from my company's server and import it to the client's server. What I did is exporting from my company's server and import it again to my company's server. And that worked. Maybe I will make my question clearer.

Regards,

Inês

[YoussefBelloum]

I see,

where it fails exactly ? it fail to import ? it fail to open ?

[inescastelhano]

Hi,

It fails to import. It says 'failed to import. check the log file' but since I have no remote connection, I have no access to log files.

Regards,

Inês

[YoussefBelloum]

EDITED

you should read this even if it will maybe not solve your problem

https://help.qlik.com/en-US/sense/April2018/Subsystems/ManagementConsole/Content/import-apps.htm?_ga...

but the best you can do is to contact the server administrator to give you access to the logs

[inescastelhano]

I already did. Thanks.

[miguelbraga]

Hey there,

I did my search and couldn't find any viable solution for this issue and by far my next solution is asking you guys if you can help Inês to solve her problem.

gwassenaar‌, marcus_sommer‌, maxgro‌, mbaeyens‌, troyansky‌, rwunderlich‌, robert_mika‌, swuehl‌, stalwar1‌

Best regards,

MB

[Oleg_Troyansky]

Hi,

sorry I'm late to this party, but if this issue is still open, I'd recommend to ask the client for a copy of the log file. This is the only way to know for sure what is failing.

cheers,

Oleg Troyansky