Installation fails with generic message to see in logs

[Mrugesh]

Hi Team,

I am trying to set up the qlik sense enterpise on AWS EC2 instance.

1. Launched the windows server

2. Added a DNS name in Route53 to make it commonly accessible

3.Used same DNS name as host name while installing qliksense

4. Followed https://help.qlik.com/en-US/sense-admin/February2022/Subsystems/DeployAdministerQSE/Content/Sense_De...

5. It fails with generic error to see in logs after sometime.

Can someone please help on what is wrong over here ? 

[Seanog_Murphy]

Hi @Mrugesh 

Can you please check the installation logs and find out at which point it failed.
- https://community.qlik.com/t5/Knowledge/How-To-Collect-Qlik-Sense-Installation-Log-File/ta-p/1712778 
- https://community.qlik.com/t5/Knowledge/How-to-read-the-installation-logs-for-Qlik-products/ta-p/171... 

[Mrugesh]

@Seanog_Murphy 

I am seeing below error while service dispatcher installation. Later everything is getting rolledback

Port 4432 is already opened for incoming and outgoing traffic on aws instance.

CAQuietExec: Error executing database command "SELECT 1 FROM information_schema.schemata WHERE schema_name = 'dataprep_service'":
CAQuietExec: psql: error: could not connect to server: Connection timed out (0x0000274C/10060)
CAQuietExec: Is the server running on host "qlikdev.alation-test.com" (13.126.73.27) and accepting
CAQuietExec: TCP/IP connections on port 4432?
CAQuietExec: At C:\Program Files\Qlik\Sense\DataPrepService\install\install-utils\Postgres.ps1:109 char:9
CAQuietExec: + throw "Error executing database command "" ...
CAQuietExec: + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CAQuietExec: + CategoryInfo : OperationStopped: (:) , Exception
CAQuietExec: + FullyQualifiedErrorId : Error executing database command "SELECT 1 FROM information_schema.schemata WHERE schema
CAQuietExec: _name = 'dataprep_service'": psql: error: could not connect to server: Connection timed out (0x0000274C/10060)
CAQuietExec: Is the server running on host "qlikdev.alation-test.com" (13.126.73.27) and accepting
CAQuietExec: TCP/IP connections on port 4432?
CAQuietExec:
CAQuietExec: Error 0x80070001: Command line returned an error.
CAQuietExec: Error 0x80070001: QuietExec Failed
CAQuietExec: Error 0x80070001: Failed in ExecCommon method
CustomAction CA_SetupDPS returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

[pasgalbarra]

Hi @Mrugesh , @Seanog_Murphy ,

I am having the same issue upgrading the second node. Were you able to fix it? 

Thanks