Issues with business license for Qlik Sense Desktop

[filiplamhauge]

Hi all,

I am unable to log in to Qlik Sense Desktop.

When I log in to Qlik Cloud I am also met by this message:

However, when I press 'View Account' after a couple of seconds it shows my subscription as Active.

Can someone help me how to get into Qlik Sense Desktop?

[Daniele_Purrone]

Hi @filiplamhauge , before this issue, have you been able to use Qlik Sense Desktop? Or is it a new setup? Thanks!

[filiplamhauge]

Yes, I was able to use it once when I bought the subscription. Have not
been able to log-in since 😞

[Daniele_Purrone]

@filiplamhauge ,

can you please download the latest version of Qlik Sense Desktop (August 2023 Patch 3) from the download portal and let me know if you still have the issue? Thanks!

[filiplamhauge]

Hi @Daniele_Purrone ,

Unfortunately, the issue persists after updating to the latest patch. What other things could be causing it?

[Daniele_Purrone]

Hi @filiplamhauge , please, start a chat with Support mentioning this discussion and we'll investigate this.