Printing service in QlikSense keeps stopping

[Sivanesan]

Hi Everyone

We have a QlikSense client managed setup for one of our customer. We recently noticed that whenever the server is restarted the printing service in QMC shows stopped. But we checked in windows services it shows the service as running. What could the reason for this and where we can find additional logs related to this.

Regards

Sivanesan

[Rohan]

Hi @Sivanesan ,

You can check the logs at : 

C:\ProgramData\Qlik\Sense\Log\

It may just be the case that the Services take some time to get up & that information is reflected after a little while in QMC.

Regards,

Rohan.

[Anil_Babu_Samineni]

For me this sounds like the connection is alive but not shows from process. Can you please check in task manager if the process ID is active against the service which is stopped in QMC?