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ziabobaz
Creator III
Creator III

QS Business: how to TURN OFF Multi-Factor Authentication (MFA)?

Hello!

Just purchased 1 year subsciption for QS Business. When attempted to login, i was asked to download auth application and provide 6 digit code in order to login. 

I don't want to carry my smartphone with me every time I want to login. I don't want to download anything on my phone and I its not convenient for me to search for a pass in my phone each time I want to login to QSB.

I want this to be turned off.

How can I do it? Please, help.

Thank you!

 

Labels (1)
  • MFA

10 Replies
Jessica_Perez
Former Employee
Former Employee

We have the same problem.

In addition to being inconvenient, we had a problem with one of the users who in addition to not writing down the provided recovery code, he deleted the QR code recovery application from his mobile phone. We are now unable to access the app with this user. Could someone help us how to solve this problem?
Anyway if we can log in again, we would like to disable this option as well.

Dan_54S
Contributor II
Contributor II

Qlik- why is MFA not optional? It is inconvenient and makes the product more complicated to access for anyone who feels the extra security is not essential.

Sebastiaan
Contributor II
Contributor II

Dear Qlik,

We have the same problem migrating Qlik Sense Cloud users to Qlik Sense Business.

When we login with existing Qlik Sense Cloud users to create a new Qlik Sense Business subscription some users/customers need to apply two factor authentication from the beginning and others can activate this in a later stage in their profile.

How can this be disabled for the users that are "forced" to use it from the beginning?

Kind regards,

Sebastiaan.

emilefyon
Contributor
Contributor

I do agree with you. Not at all essential and why put it mandatory?

Please set-it up as optional!

MarioC
Contributor II
Contributor II

Same problem here.

I'm even using the MFA code to access but it say the code is incorrect.

Why not make it optional? 

I'm having problems accessing

 

johndoub
Contributor III
Contributor III

i agree with all these comments.  it's really cumbersome to have my mobile phone with every time i want to login to Qlik Sense Business.  if i had known this necessary, i never would have bought the one year subscription.

i hope this gets changed to optional or i sure won't be renewing my subscription in a year.

 

John Doub

saxjonas
Partner - Creator
Partner - Creator

Agree that it's a hassle. It actually makes me not want to migrate one of my customers to QSB.

Here's some more info regarding mandatory MFA: https://support.qlik.com/articles/000088816

EDIT: MFA is no longer mandatory.

MohamedELH
Contributor III
Contributor III

Hello,

 

I have the same problem. On my customer account, we have to use MFA, I downloaded a MFA app to login on my customer app and now the customer cannot have access to it.

How can I disable this MFA or at least permit my customer to login with a MFA that he will download and turn off then mine??

 

Thank you for help.

Mohamed

 

Julie_Main
Employee
Employee

 

Click on your name in the Management Console and select Account Settings .. 

MFA1.JPG

Then click on Security and turn off MFA .. 

MFA.JPG

 

From February 2020 MFA can be turned off when the tenant is setup 🙂