Qlik Sense Repository Service will not start

[DOD]

Hi all,

We're unable to access our Qlik Sense Hub (or Management Console), getting an 'ERR_CONNECTION_REFUSED' error in the browser. This is the case within the Qlik sense server machine itself or any any local machine.

I notice that the Qlik Sense Repository Service is not running and if I start it manually, it stops immediately.  I believe this may be the cause of not being able to access the Hub.

We installed Qlik Sense a couple of months ago and have not had this issue previously. This was working fine earlier this week and I'm not aware of any changes to the host machine.

Can you please provide any guidance on what may have caused this as it's impacting our entire reporting environment?

Thanks very much.

[tresesco]

Check if the service account password has got expired. Else, try to troubleshoot using log file.

[DOD]

Thanks for the quick response.

The same service account is running a number of other services without issue and I can also access the machine with its existing credentials, so this doesn't seem to be issue.

[tresesco]

One more issue could be - access to the shared path for this account might got tweaked. Recheck it if the permission is still there, or you can try removing the access and replying it again.  

These are common things to try, but best way would be to follow log error/warning.

[DOD]

Thanks. We're very new to QS. would you be able to point me to the relevant log paths which might have more detail on this issue?

[tresesco]

Default paths are:

C:\ProgramData\Qlik\Sense\Log

\\Server\QlikShare\ArchivedLogs

You can check the one in (or in similar path - as per your environment):

C:\ProgramData\Qlik\Sense\Log\Repository\

The immediate issues would be recorded in this folder log files. For older logs you have to search in archived log folder. 

[DOD]

In the Service_Repository log in C:\ProgramData\Qlik\Sense\Log\Repository\System, I see the following error: "Key not valid for use in specified".

It seems this is a certificate-related issue, although I'm not sure what would have caused this.

There is the following support article on recreating the certificate: https://support.qlik.com/articles/000074683

I will try this and will update this thread on the outcome.

[DOD · Accepted solution]

I'm confirming that deleting the existing certificate and re-creating this on the server with the user account resolved the issue. The following support article with an instructional video provided guidance on doing this: https://community.qlik.com/t5/Qlik-Support-Knowledge-Base/How-to-recreate-or-just-delete-certificate...

I still don't know what would have caused the certificate issue in the first place.

Thanks again for your help.