Qlik Sense map objects don't export with background map

[balajibc64]

Hi,

anyone suggest what needs to be done for the below ones. 

Already 443 port is opened for firewall.  

Map	443	Inbound	User web traffic for standard map background. For users hosting their own map server, use the name of the host server.	maps.qlikcloud.com
Map	443	Inbound	User web traffic for satellite map background. Information noteAs of December 7, 2021, the server is ibasemaps-api.arcgis.com. Previously this was services.arcgisonline.com.	ibasemaps-api.arcgis.com

Note:  In my server there is no network connection, is it possible to do offline ? 

@Albert_Candelario 

[balajibc64]

Sorry @Albert_Candelario I didn't understand this "Can you provide the link to the documentation that were pointing this url for reference to the rest of the users? "

Actually, This Url we gave to our IT team to make access. Because we are restricted the some urls since we are in customer location. 

[balajibc64]

@Albert_Candelario Sorry I didn't understand "Can you provide the link to the documentation that were pointing this url for reference to the rest of the users?"  

[Albert_Candelario]

I was looking for this url -  Ports | Qlik Sense for administrators Help

Cheers,

Albert

[Albert_Candelario]

So, the url has been already allowed by your IT?

if so, what the printing logs from Qlik Sense do they say?

Cheers,

Albert

[balajibc64]

@Albert_Candelario Yes, already port opened for the same. Also the 2 urls already allowed by IT team. 

[balajibc64]

@Albert_Candelario Printing logs from Qlik Sense ?. Could you please share the location to see the logs. 

[Albert_Candelario]

Hello @balajibc64 ,

Usually the location is:

C:\ProgramData\Qlik\Sense\Log\Printing

reproduce the issue and check them. Let us know if you see any error/warning as well as check the Dev Tools of the browser when downloading the map.

I do understand the map loads properly in Qlik Sense, right?

Cheers,

Albert

[balajibc64]

@Albert_Candelario  Yes. Qlik Sense loads maps properly. 

For reference, below is the screenshots. 

From Qlik Sense

After download,

While  downloading the image, I noticed the Dev tools and pasted few images. 

[Albert_Candelario]

Hello @balajibc64 ,

I would still be interested to known about the Printing logs and does the Qlik Sense nodes have access to such ports to the maps urls?

If you access the Qlik Sense nodes directly, can you open the maps if you open a browser on such server?

Cheers,

Albert

[balajibc64]

@Albert_Candelario After reproduce the issue I tried to see the logs under this location C:\ProgramData\Qlik\Sense\Log\Printing but no logs is updated. Under this folder we have 3 folder, checked all the 3 folder.