Qlik Sense mobile timeout experiences?

[stvegerton]

We're running v2.2.3 in a multi node environment. We keep getting ( "An error occurred" The app has been closed. To continue working, please reload the app ) message after a few minutes. Had anyone else experienced this?

Our timeouts are set to 30 min.

[cortiz_intelleg]

We found the problem, the WAF was configured by default, this made it cut off the communication.

Regards.

[isorinrusu]

Hi Christian, how can I deactivate the WAF?

[cortiz_intelleg]

I dont know, the WAF it was disable by the provider (Barracuda)

[#5]

We found it was ultimately an Apple issue with the secure tunnel we use for our apps (Tunnel) and since switching providers the timeout is closer to 3 minutes.

Best,

Emma

[stvegerton · Accepted solution]

We found the issue last week. Netscaler had a hidden client timeout.

[deepti_singh]

Hi Steve,

Can you please close the thread if you are satisfied with any answer?

Thanks.

Deepti

[stvegerton]

Close is not available and Delete does not work today.

[deepti_singh]

No problem. Please try to see if you can mark any answer as correct. If not then its alright for  now.

Thanks.
Deepti

[bettinas]

Since we are facing the same issue and have NetScaler as well: where is the "hidden client timeout" configured? This would really help us to know!