Qliksense Installation is falling

[Sivanesan]

Hi Everyone

I am trying to do a fresh installation of Qliksense Enterprise Aug 2023. First time when I tried the installation it was successful but I wasn't able to access the QMC. And when I check the windows log there was a warning mentioning that the "Qlik Sense Service Dispatcher cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer." I tried the following things.

1. I tried repairing but it didn't work.

2. I tried re-installing but this time the installation itself got failed with the error " Windows Installer installed the product. Product Name: Qlik Sense Service Dispatcher. Product Version: 14.139.4. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603."

Can someone guide how to proceed further.

Regards

Sivanesan

[mpc]

Hi, 

After uninstalling Qlik Sense, can you try to install:

• .Net Framework 4.8
• Visual C++ Redistribuable 2016-2022
• Check if the service account is an administrator of local server
• Avoid using special chars for Repository DB Password

Kind regards

[Sivanesan]

Hi @mpc 

Thanks for your response. 

I already have .Net Framwork 4.8 installed. I installed Visual C++ Redistribuable 2015-2022 , service account is a local administrator and also the repository DB password doesn't have any special chars but still the installation failing with the same error. PFA

Regards

Sivanesan

[mpc]

Thanks, 

Can you try to apply step 16 and 17 of this process please: https://community.qlik.com/t5/Official-Support-Articles/Upgrading-and-unbundling-the-Qlik-Sense-Repo...

[Sivanesan]

Thanks for the suggestion but this is a fresh installation and the issue is with Service dispatcher.

Note: 

I had successfully installed the same version of Qliksense in this same server 4 months before but had to uninstall later.

[mpc]

Ok, but since you uninstall Qlik, some references to the package cache can be invalid the registry keys. 
Since it's the Service Dispatcher you can try to apply the process to the ServiceDispatcher.exe package 

[Sivanesan]

I can't see the ServiceDispatcher.msi the package cache folder and I usually delete the package cache and Qlik directories in ProgramData folder every time before trying the re-installation. PFA

[mpc]

Unfortunately deleting the package cache folder will cause issue when reinstalling Qlik or other tools. 
Maybe you can try to disable it, perform the install and re-enable it: 

https://www.educative.io/answers/what-is-package-cache-and-can-you-delete-it