Sense 2.0 desktop, installation ends successfully but it doesn't work

[macpao64]

Hi all,

I can install Qlik Sense 2.0. successfully but when I start Qlik Sense it doesn't work, the program doesn't open

I’ve already done:

Uninstall Sense Desktop

Delete everything C:\Users\<user profile>\Documents\Qlik

Delete C:\Users\<user profile>\AppData\Local\Temp

Install Desktop using - Right click Run As Administrator on the setup executable

Into C:\Users\Paolo Macchi\Documents\Qlik\Sense\Log\Trace 

I find a log file  IT000775_Start_Engine_2015-06-26.log

Severity   Timestamp             ProcessId                ThreadId Message

INFO       20150626T153201.879+0200                6128        7120        Invalid parameter handler set

INFO       20150626T153201.884+0200                6128        7120        ComputerName is IT000775

INFO       20150626T153202.041+0200                6128        7120        Locale(s) set

INFO       20150626T153202.044+0200                6128        7120        QHeap initialized

INFO       20150626T153202.079+0200                6128        7120        Running in desktop mode

INFO       20150626T153202.080+0200                6128        7120        Resource DLL set

INFO       20150626T153202.080+0200                6128        7120        Initiating server license.

In the  task manager there is one QlikSense.exe process running

Someone can help me?

Messaggio modificato da paolo macchi 26/'6/2015 17:00 instal log: C:\Users\<user>\AppData\Local\Temp - look for: Qlik_Sense_Desktop_20150624082447_2_SenseDesktop.log

[Michael_Tarallo]

Hi Paolo,

You should also have these processes running:

Can you check the install log? It is located here

C:\Users\<user>\AppData\Local\Temp - look for: Qlik_Sense_Desktop_20150624082447_2_SenseDesktop.log - or something similiar - and attach to this discussion.

Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

Regards,

Mike Tarallo

Qlik

[macpao64]

Hi Michael,

I find only one process, QlikSense.exe,

I've attached the log file you have asked

Thanks a lot

Paolo

[Michael_Tarallo]

Great - thanks, it looks like the installation was successful according to the log.

Here are a few thoughts - not in any particular order:

• Do you have any virus software or fireballs running on the workstation? I am thinking that the .exe process is being stopped from executing somehow. Can you stop those and try starting Qlik Sense Desktop?
  
  
• Is there another machine you can install Desktop on just to note the behavior?
• Can you uninstall, re-download a new Qlik Sense Desktop setup package and then reinstall?

Let me know how you do.

Mike

[Michael_Tarallo]

Hi Paolo - just following up with you

Mike

[macpao64]

Hi Mike,

thanks for the suggestions,

I let you know as soon as possible

Paolo

[macpao64]

Hi Mike,

I've installed Qlik Sense Desktop on another machine without the antivirus.

It works well.

So I think that is enough removing the file (QlikSense.exe) from the antivirus scan.

Thanks a lot

Paolo

[sanketkhunte]

Thanks Mike !!

Wanted to know just about to curiosity - why do we require to stop anti-virus programme while installing Qlik Sense ?

Thanks

Sanket

[macpao64]

bad news,

we've analyzed the logs before modifying the policy of the VSE .

It has logged nothing about Qlik Sense, so it seems it has blocked nothing.

Paolo

[Michael_Tarallo]

Hi Sanket,

In general, anti-virus programs now come with malware and internet protection, firewalls etc. so it is easier to just stop the service first. It is an older technique, but helps isolate other 3rd party factor that may cause an installation to fail. Think of it as a way of troubleshooting a failed installation.

Regards,

Mike T

Qlik